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 | TOP TEN - FREQUENTLY ASKED QUESTIONS
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Q.1. How long will it take to complete the repairs?
- We try to complete most repairs the same day. If this is not possible, we will
provide you with special transportation arrangements.
Q. 2. How much is the cost going to be?
- Our invoices reflect the total cost in parts & labor increments. Labor time is
determined by using the Mitchell Labor Guide, which is an industry standard. You
can be certain that the parts used were purchased according to your individual
needs.
Q. 3. My car is running rough. Do I need a tune-up?
- In today's highly sophisticated automobiles, a tune-up is a maintenance type
service and normally does not correct running problem. We advise our customers with a
running problem to choose an engine diagnostic service in order to address the
source of a running problem.
Q. 4. What is the difference between factory new, aftermarket new, remanufactured,
and used parts?
- All four categories have a purpose in making repairs and should be selected
according to availability, vehicle specifics and your personal needs. We make
a careful evaluation of the life expectancy of the vehicle, cost and
availability before making a part recommendation.
A factory new part is one manufactured by the company that produced the vehicle.
An aftermarket new part is manufactured by a source other than the original
factory.
A remanufactured part was previously used and is reconditioned to meet or exceed
original specifications.
A used part has been obtained from a salvage yard.
Q.5. Is there a charge to check out my car?
- It would depend on the symptoms or purpose. If the inspection is for a used car
purchase, we charge according to the extent of inspection. In the case of a
particular problem, a fee may be charged based on the type of equipment used and
technician's time. Often, the inspection fee is partially applied to the cost of
the repair needed.
Q. 6. Do I need an appointment for a repair?
- An appointment is not necessary at Terry Wynter AUTO Service Center. If you
plan to wait on your vehicle, it is best to have an appointment.
Q. 7. What credit cards do you take?
- We accept VISA, Master Card, American Express, Discover and Voyager.
Q. 8. Why does the cost of the repair involve so many labor hours?
- In many cases, depending on the design of the vehicle, locating an electrical
problem or replacing a part requires disassembly of a section or removal of other
parts to access the area for repair.
Q. 9. Why does my car need maintenance if it's running fine?
- Regular maintenance of your vehicle protects your investment, helps to prevent
breakdowns, and will save you on the cost of repairs in the future.
Q. 10. What will happen if I don't have the repairs done right now?
- Our top priority is to keep you and your passenger's safe while riding in your
vehicle. If the repair can wait, the advisors and the technicians will
work together to help you prioritize the urgency of the repairs and maintenance
needed.
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